Return Policy

Last updated November 07, 2024

Thank you for your purchase. We hope you are happy with you rpurchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at sales@oceansdesigninc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then main your return to the following address:

Oceans Design Inc

Attn: Returns

RMA #

740 Wooten Rd

STE 104

Colorado Springs, CO 80915

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail you return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

Custom made products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

A 10% restocking fee will be charged for all returns.

Questions

If you have any questions concerning our return policy, please contact us at:

(719)896-4782

sales@oceansdesigninc.com